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How can we help you? 

Please have a look at our frequently asked questions.

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About Japana

[accordiongroup] [accordion title=”Who is Japana?” open=”no”]From love to Japanese knives and Japan culture, two women, Ania and Kamila founded Japana in early 2016. The source of inspiration were Japanese knives. Beautifully handcrafted Japanese kitchen knives are made using the same technique as when hammering Samurai weapon. As our fascination with Japan grew, the founders learned about Japanese Samurai women’s existence.
Today Japana represents a minimalist modern brand with Japanese hints directed to strong, confident women and men who value quality and aesthetics. By combining finest Japanese crafts Japana brings unique homeware, kitchenware and apparel pieces you won’t find anywhere else.

[/accordion] [accordion title=”I want to partner with Japana.” open=”no”]Our Brand Ambasador program offer is coming soon, but you can contact us for details on info@japanahome.com [/accordion] [accordion title=”How to unregister from the Newsletter?” open=”no”]

You can unsubscribe using the link in any newsletter (top or bottom). IMPORTANT: Before you unsubscribe, please do not mark these emails as spam, as this may also block the delivery of other important emails from Japana (order confirmation, etc).
Please bear in mind it can take up to 7 days for your un-subscription to take effect. [/accordion] [/accordiongroup] [sr-spacer size=”medium” hide=”0″]

Payments

[accordiongroup] [accordion title=”What payment methods do you accept?” open=”no”]We accept payments with credit/debit cards, bank transfers and PayPal. Please note that there is an extra 3.5% surcharge associated with PayPal.[/accordion] [accordion title=”Why can’t I pay with card for your knives?” open=”no”]Due to the recent UK Visa/Mastercard regulations we’re forced to remove the option of paying for kitchen knives with cards of any type, as knives are now considered by banks as high risk merchandise. This is beyond our control. You can still pay by bank transfer or PayPal. We sincerely apologise for this inconvenience.[/accordion] [accordion title=”Is my payment information secure?” open=”no”]

The security of your payment information is very important to us. If you pay for through an app store like iTunes or Google Play, or through an online wallet like PayPal, we never receive your credit card information.
If you pay through our website using a credit card, we contract with third-party payment processors who are responsible for ensuring that your payment data is handled securely at every step:

  • Your credit card information is collected on a secure HTTPS web page using SSL.
  • We use credit card processing firms that are fully PCI-DSS compliant, which means they meet all industry standards for cardholder security.
  • We never store your credit card number or your security code (CVV code). We only store a payment “token” (an order number generated by the processor), which allows us to charge your card automatically for auto-renewing subscriptions, or to look up your payment transaction without having your card details. [/accordion]
[accordion title=”When will I receive my refund?” open=”no”]You should be able to see your funds within 5-7 working days on the bank account you paid with. However, is some extreme cases it may take up to 30 days. For more information visit our page on Refunds and Exchanges.[/accordion] [/accordiongroup] [sr-spacer size=”medium” hide=”0″]

Japanese Knives 101

[accordiongroup] [accordion title=”I’m thinking of buying your Japanese kitchen knife for home use. What should I know?” open=”no”]With so many shapes, sizes, steels, finishes and handle materials it can be overwhelming knowing what to look for in a Japanese knife. Keep calm and read our helpful guide. Choosing a kitchen knife and right sharpening tools is not as hard you might think, it just seems like it because of all the choices available. We are here for you to select the best Japanese knife. The cost and the fear of getting it wrong can be stressful but since we offer 30 day money back guarantee, we are 100% sure you will love our products. We’re here to help you figure it all out and get you your new favourite knife (or a set of them :). Check our articles and guides for tips:

[accordion title=”How should I care for Japanese knives?” open=”no”]

You need to sharpen them regularly and depending on the type of steel, dry them immediately after use. These are 3 general rules you should follow:

  1. Don’t put your knife in a dishwasher, ever.
  2. Store your knives either on the magnetic knife stripknife stand, or sheathed in the utensil drawer.
  3. Don’t slide your knife, blade down, across the cutting board to clear away what you just chopped.

Also, check our full guide how to properly maintain the knife and sharpen it. 

[/accordion] [accordion title=”Are Japanese knives hard to maintain?” open=”no”]It depends on the steel you’ll go for. Like most equipment, knives need a little love and care. Here are a few tips to help you get lasting service from your knife:

  • Keep your knife dry – the entire knife, not just the blade.
  • Keep your knife sharp. Remember, a sharp blade is safer than a dull one. Use only professional sharpening tools and whetstones – We have some really good ones in our offer.
  • Do not use the cutting blade as a can opener, chisel, pry bar, screwdriver or for any heavy work for which your knife was not designed. Also, don’t use the back of your knife as a hammer. It may break the springs, handles or pin.
  • Handles made of wood can be occasionally rubbed with furniture polish or oil. Brass can be polished with household brass polish.
  • Avoid prolonged immersion in liquids (water, solvents, etc.). This can have a detrimental effect on not only the metal parts, but handles made of wood or other porous materials as well. Before using your knife on food items, wipe clean with alcohol, or wash with hot soapy water and rinse clean. Remember to re-clean and lubricate your knife after the food job is done.
  • Periodically apply a small amount of lubricant to the working parts of the knife, particularly the pivot points of a folding knife. Then apply a thin film of lubricant to the entire surface of the blade. This will help prevent surface oxidation and corrosion from moisture.
  • Sharpen your knives using high-quality sharpening tools such as natural stones or whetstones. Speaking of which….

For more knowledge read our articles:

3 Ways You May Be Ruining Your Japanese Knives

How Should I Sharpen My Japanese Knives?

Knife Steel Composition Chart

[/accordion] [accordion title=”Do you provide sharpening service?” open=”no”]We don’t have in-house sharpener but we do collaborate with such professionals. Contact us and we will point you to the right direction.[/accordion] [accordion title=”I want all-purpose durable knife I can use daily. What do you recommend?” open=”no”]f you’d like to amp up your cooking skills, with more enjoyment making meals, having a few good knives on hand is essential. You only need a few to start with, and they don’t necessarily have to be the most expensive either.
If you’re happy to spend a little more time on maintenance, we recommend Moritaka Gyuto 210mm Aogami Super or Moritaka Gyuto 240mm Aogami Super.
If you want something low maintenance, high performance, go for Sakai Kyuba series.
[/accordion] [accordion title=”I want to buy my first yanagi / Japanese style single bevel knife. What’s a good knife to start with?” open=”no”]

If you have never used a Japanese style single bevel knife, you may not want to splurge for you first purchase. If that’s the case, some good choices are the stain-resistant yanagi from Sakai Takayuki standard series. If you, however, want to experience all the advantages of a Japanese style knife, you should consider Tokojou series . Just be aware that single bevel carbon steel knives are more delicate than stain-resistant double edge knives so don’t ever use them for rough tasks. Also keep them dry at all times.[/accordion] [accordion title=”What is Damascus steel?” open=”no”]

Damascus, Wootz, and patternweld are all names given to different types of steels and blades. Basically, the idea is that two or more steel alloys are forged/cast together through various methods to give the wavy artistic pattern that comes from such a layering process. Historically, true Damascus steel was only made in the city of Damascus. For centuries, the blades made there were prized for their beautiful water-like patterning as much as for their sharpness. The Damascus production method, understandably, was a closely guarded trade secret. Special blade-folding techniques and unique impurities in the steel both contributed to its success. In the end, however, the secret was kept too well. Since the Damascus blade-making industry died out in the 18th century, nobody has managed to recreate it accurately on a commercial scale.
Today, ‘Damascus steel’ chef’s knives contain different grades of steel folded together repeatedly, sometimes around a core of pure knife-grade steel. The aim is to imitate the technique and appearance of historical Damascus steel, if not its exact composition.
A properly made Japanese Damascus chef’s knife will always exhibit great durability and sharpness. However, the main attraction is the distinctive patterning created by the layers of metal.

[/accordion] [accordion title=”What’s the difference between German and Japanese Western style knives?” open=”no”]

Whether Japanese, Swiss or German, each type of knife has been influenced by its culture. The Japanese believe in need of having a perfect tool for an explicit purpose, and as such have many specific knife shapes for specific tasks. Meanwhile, Germans value versatility and durability in their culinary efforts and therefore German knives are characterised by being good in many different undertakings. In the end, each knife has its own strengths and weaknesses. It’s not that one style of knife is better than the other — it’s just a matter of use and preference (of course as long as the knife is made from high-quality materials).

For more in-depth information read our article What’s the Difference Between German and Japanese Knives?

[/accordion] [accordion title=”Is it true that Japanese knives are sharper?” open=”no”]The main difference between Japanese knives and their Western counterparts are their single-bevel edge. Only one side of a Japanese blade is sharpened to a wide angle of about 15 degrees compared to 20 degrees on most Western double-bevel knives. This thinner, one-sided blade is designed to slice much easier through food and deflect the cuts away from the blade as they’re sliced. [/accordion] [accordion title=”If I were to buy only one sharpening stone – what would you recommend?” open=”no”]

If you’re just the beginner or an occasional user(We are guilty as charged! We usually leave this job to our partners), we suggest getting combination whetstone, something between 1000 and 6000 grit like King 1000/6000 combo waterstone. These two stones and a inexpensive flattener will carry you a very long way. Add other stones or stropping supplies in the future as you learn. We think most new sharpeners should stay away from stones coarser than #1000 until they develop a technique they are comfortable with unless there is a very specific project in mind.
For more information read our article Which waterstone grit should you choose?

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Your Account & Orders

[accordiongroup] [accordion title=”How can I manage my account?” open=”no”] You can create an account by following this page. Alternatively, when you place an order an account is automatically created for you.  You can also sign in to your account by clicking Track My Order.

Forgotten Password:

If you’ve forgotten your password, you can select “Forgotten Password” and we’ll send you a new one – remember to check your spam folder if you don’t see it in your inbox after a few minutes as it will be auto generated

Once you’ve logged in, you’ll be able to:

(i) Track your order / Note when your product will be ready

(ii) Get delivery information if your order has been dispatched

(iii) Get a VAT Invoice

(iv) Change your delivery address (if your order has not been dispatched)

(v) Put your order on hold if you’re moving house or will not be able to receive it before a certain date. Your order(s) can be held up to 3 months in the future.

[/accordion] [accordion title=”Where is my order?” open=”no”]From the level of your account you are able to see the status of your order. If your order has been shipped, you will receive an automated email with tracking number and the link to the courier’s tracking page.
For all the backorders, the status of the order will be shown as “processing” until the item you ordered is in stock and ready to be shipped.[/accordion] [accordion title=”Can I cancel my order?” open=”no”]You are free to cancel your order and get a full refund up until the product has been dispatched. Simply contact us and we will cancel your order and organise your refund. If you’d like to return the product and get the refund due to changing your mind, it will only be possible if you return the product in the original state with original packaging. You will need to cover shipping costs. If, however, the product you wish to return has manufacturer faults, send us the photos and we’ll arrange a refund of the product plus the shipping for you. For more information check our dedicated page Returns and Exchanges.[/accordion] [accordion title=”How can I change my password?” open=”no”]If you know your password, simply log in to your account and change it in the settings. If you’ve forgotten your password, you can select “Forgotten Password” and we’ll send you a new one – remember to check your spam folder if you don’t see it in your inbox after a few minutes as it will be auto generated [/accordion] [/accordiongroup] [sr-spacer size=”medium” hide=”0″]

Shipping & Returns

[accordiongroup] [accordion title=”How much is shipping?” open=”no”]
  • Standard UK delivery: 1-7 working days – free for orders above £50 (£8.50 for orders below £50)
  • Europe (except Switzerland): 5-7 working days – flat fee £11.90*
  • Rest of the world: 5-12 working days – flat fee £29.90*

*In case of heavy packages, extra fee may be applied at the checkout, as we may need to send package as special delivery.

How to qualify for free delivery

We offer free international delivery for all orders above £200 (fast courier service). Our products are sent with tracked courier service.

[/accordion] [accordion title=”Do you offer free shipping?” open=”no”]Yes, we offer free UK shipping for orders above £50 and free international shipping for orders above £200. In case of heavy packages, extra fee may be applied at the checkout, as we may need to send package as special delivery.[/accordion] [accordion title=”How do I return my item?” open=”no”] If you’d like to return the product and get the refund due to changing your mind, it will only be possible if you return the product in the original state with original packaging. You will need to cover shipping costs. If, however, the product you wish to return has manufacturer faults, send us the photos and we’ll arrange a refund of the product plus the shipping for you. For more information check our dedicated page Returns and Exchanges.[/accordion] [accordion title=”If I order several items, will they all be shipped at the same time?” open=”no”]

We do offer a grouped delivery option for some of our items. However this can only be offered:

(i) If all items can go with the same carrier

(ii) If the difference in lead times isn’t too large

In this instance we will be able to offer you grouped delivery at checkout which will ensure your items will be delivered at the same time.[/accordion] [accordion title=”I moved home. How can I change my delivery address?” open=”no”]You can change your delivery address in ‘My Account’ at any time until 24 hours before we dispatch your item(s) for delivery from our UK distribution centre. If your items have already been dispatched, it is usually not possible to change your delivery address and you may be charged for arranging re-delivery.[/accordion] [accordion title=”My package has arrived damaged / some items are missing” open=”no”]That rarely happens but if you experience this unfortunate situation, please take the photos and ask the courier to prepare a damaged item report at your presence. Then send us the email on info@japanahome.com and we will investigate further for you. If we have the same items you ordered in stock, we will ship you a new order, otherwise we will be able to offer you an exchange or a refund.[/accordion] [accordion title=”Can I provide additional delivery instructions?” open=”no”]Yes, you have such option when placing an order in the notes field. Alternatively, if you’ve already placed an order and would like to change or add anything regarding delivery, log in to your account and leave the info there.[/accordion] [/accordiongroup] [sr-spacer size=”medium” hide=”0″][/col][/columnsection][sr-spacer size=”big” hide=”0″][sr-spacer size=”small” hide=”0″][columnsection wrapper=”wrapper-medium” layout=”one-third;one-third;one-third” spacing=”spaced-normal” animation=”no-anim” colalign=”top” class=”” id=””][col size=”one-third”]

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Free International Shipping

On all orders over £200.00

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30 Days Return

Money back guarantee

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Secure Checkout

100% secured checkout process

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Join our newsletter and get 3% off your first order and free delivery

We will email you a voucher for 3% off your first order over and free UK (min. spend £50) or international delivery. By subscribing you agree to our T&C and Privacy Policy.

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